Your branch in Valero cor. Villar has no softdrink & water to drink. It happened not just once but twice. We ate at 10:30pm with my colleague(s). Im working in SGS Gulf Ltd. (ROHQ), 20/F Citibank Bldg. Be sure that you served the food hot & with water to drink. Poor service ha!

25 April 25, 2009

To Whom It May Concern,

I am writing to call your attention, report and file my complain regarding the incident happened last night, 24 April 2009, around 7:30 at Chowking Startmall Alabang while having my dinner in your fastfood chain. It almost put my life in a serious condition if I was not able to spill-out the metal wire “Alambre” size about an inch ½ or almost one inside my mount.

I ordered one of your best noodles which is spicy beef wanton and consumed about half of the bowl when I felt something pointed metal while chewing the food and the next thing I felt that a pointed thing hit my right gum and almost swallowing it but due to the pain I felt immediately spill it out inside my mount. And it came to my surprise when I look the thing I spill-out in my mouth is a metal wire surrounded with green cabbage vegetable.

I immediately call one of the dinning service crew on duty that time and showed him the metal wire. He informed me that he will replace that noodles and immediately went inside the kitchen brought with him the noodles I ordered. About a minute the new food served on my table.

My disappointment, no store manager approached me and check my condition nor seek an immediate apology on that moment. I don’t know if the service crew didn’t tell to his manager the incident. But I doubt. No new food will be served as the replacement on my table without his approval first. The manager named Joselito Madelo just came over when I asked the crew to call the store manager on duty and that’s the only time I heard his apologies. And the manager informed me that he will do an immediate investigation and already taken a picture shot of the metal wire found in the noodles I ordered for report documentation purposes.

I knew and understand that incident is not intentional nor intended to happen, but just purely a coincidence. But this is not an acceptable excuse because it threatened seriously my health or my life if I was able to swallow that metal wire. The size of that thing is not a joke. It could be to fatal.

My intention is not to terminate the crew or any people who prepared my food. Nor give them a disciplinary action. All I want is an assurance that this incident will not happen again in the future. And the Chowking top management will do an immediate advice to do a store check and see if the store facility or the food preparation practices are compliance on the company’s standard procedure. Educate as well the store manager on duty on how to response with care and urgency with that kind of scenario. He should provide an immediate check. Don’t wait him to be called by the complainant or the victim. The manager’s who attended me seems to be relaxed and care not to serious on his side because nothing seriously happened to me. But do we need to wait for a more serious situation to happen first before we will be alarmed and act to seriously on the situations? Maybe he care, but not to convincing, because the true intentions are to cover-up first the incidents. I ask him to make an incidents report and singed by him for me to forward it in Chowking head office. He insisted not to do give anything. Nor the branch manager Bench Madulin disagreed to provide any reports. He just wants to give the contact number 09209126997 and raise my complaint. I felt that nothing would like to document my concern so the last option is to call that number which I did and discussed with her (the customer service person who attended my call) my complaint. I send her as well a SMS to document what I have said.

We are talking a life here and possible to be to more fatal if such incidence like this will not be attended to seriously. Let’s not wait another incidence that could hurt the good reputation of your food chain restaurant. Looking forward that Chowking top management will act on my complain and make a strong actions to ensure that no more incidents like what happen last night will be repated in the future. Thank you for your attentions.

Regards,

Joey Jamito
IDS Philippines Inc.
IT Manager
Tel No. : 688-7992
Email Address : joey.jamito@idsgroup.com
Mobile No# : 0917 5038229

I do not have the store code number but it is the only Chowking in Eastwood Q. C., Jan 09, 2009 2:00 AM.

Very few instances that I dine in, Usually sa cube ko ako kumakain to do other work stuff.
Tonight i decided to have a bowl of congee.
Luckily, I was informed after 15 min of waiting, di na umabot yung order ko, I only have 1 hr for lunch break like all others.
I had my order replaced then, another 15 min, saya diba.
Then initially i ask for dine in, i was given food in a styropack.
Gutom na ko at ubos na oras ko, so i decided to call it a lunch.
Guess what, it was a cold food, I’m not sure if it was an order from another customer who left out because he cannot wait any longer and he had to get back to work with an empty stomach.
Ako i went back to work din, with a cold one.
Observing the place, one manager on the counter, ewan ko sa kanya, two crews on the dining, going up and down the stairs, missing uncleaned tables often leaving the tray with used utensils on top of the chairs unattended, while other customers are dining on the same table.
No Cups for water, no condiments, and worst, NO CONGEE.

The point is, people go to you because your food is good, your price is pang masa, and they have a need you have to provide because people trusted and chose you.
Kung kulang kayo sa tao, do something, like bawasan nyo yung mga upuan para konti lang ang magdine-in.
If paubus na yung Congee, let the couner know how many serving is still available until the supply last, try playing Cafe World sa Facebook.

Seriously, that is how another store lost their place here, Slow customer Service, cold food, indifferent crews, no straws, no tissue, no gravy, and now, no business.

Cheers!
Nina

HI. We’ve just been to Chowking Tikling Taytay Branch. We would like to have a midnyt snack. We just live accross the street so we’re one of the avid customers. So… it’s quite disappointing that after waiting for almost an hour for our order, we found out that they lost our order, hence, they were not able to prepare it. It’s 2:00 in the morning, so the customers are really really few (siguro mga nasa anim lang yung customers). I think, the cook was able to prepare our food.. naibigay lang nung bading na crew dun sa dalawang kumakain na nagpapalit ng order. Then, nawala na yung paper ng order namin.

Actually,we can let it pass. However… what frustrated and irritated me is that ‘gay’ crew… sya na nga may kasalanan bakit nagulo yung order….HE DIDN’T EVEN MANAGED TO APOLOGIZE! AND INSTEAD HE WAS SNOTTY. Wala syang galang, nung hiningi nya yung receipt nung nagfollow up, and when I said, “nawala nyo order namin, e di magaantay na naman kami, he didn’t answer, instead, INIRAPAN PA NYA KO! Rameed, ramere or ramdere…it starts with an R but I don’t exactly got his name because of the exhaust and severe annoyance he caused me. And the fact that I’ve starved. I refunded the money because I don’t want to wait further. I’m sure, isang oras na naman kami magaantay. When I was saying, “di bale na, refund ko na”. he was SARCASTIC…why.. is it because our order doesn’t cost much? As I’ve said, we live accross. And we normally spend big there. It’s only now that we ordered a budget meal, but most often than not, we’re on ala cart (esp for take-out dinners).

I know that I should forgive for the sake of the recent Christmas season, but somebody has to teach him some manners. Doesn’t Chowking have a training on how to deal with Customers with RESPECT? Afterall, the customer should always be right, right???

by the way, yung 6 customers, parang kasama na kami dun sa bilang, so imagine, sobrang konti, hindi nila na-managed. ok na sana if only hindi ako sobrang ininis nung crew na yun.

Thanks Nina for sharing your experience with Chowking. The stores are just not consistent or probably they lack training especially the managers / supervisors.

I’m hoping with the increase number of stories and experiences posted here, Chowking will soon notice.

If you have other stories to share with other establishments, do send them over and I will post this for our readers.

Hi Grace. One cause is definitely lack of training and I will have to blame the supervisor or manager in charge of that shift and branch.

I advise that you don’t let go of the situation because as a customer the situation should’ve been addressed by the branch. You ordered for food and the expectation is that you get your food based on the quality that you expect and what they offer. Considering there were only a few customers, the service is unacceptable.

My suggestion is to use their customer service platform (via text or through the branch manager) and have them address it. The service crew that didn’t treat you with respect should be reprimanded and let him realize he needs to treat a customer right.

Let’s help each other to elevate the standards.

it shall be the first time for me to open this address as i and my husband has been fed up with how we almost always experience some bad things with chowking; from the way we are met from the entrance to the way the crew give their service, and the worst, the quality of the food they serve. i thought, i and my family were always the only one to meet the worst of chowking . . . but upon opening this space, we learned that a lot have experience the same if not worst than what we have experienced. it just make me think why in the world is this franchise CHOWKING is not yet closed when they could have killed a lot of people from the food that they have been serving. i have experienced being served with noodles plus rope ( the one they use to tie the uncooked noodles) to being served with half cooked ham (only one side is cooked) to being cheated with the price on your receipt. (please do check dear customers…) i have had one too many experience of this.

just tonight, we have experienced one. the difference could have only been P13.00 as my husband have checked. we ordered a set meal with drink priced only for P15.00 ; however, we were charged the regular price of P28.00. worse, the set meal ordered by my husband had the drink priced only for P19.00 (as they said) yet still we were charged the regular price. to account, we lost P22.00. and still the worst, when we were given a change of P25.00, i asked my 3yr old daughter to give back the excess of P3.00 as we always teach her the value of honesty; worst things happen, when my husband called the attention of the manageras they could not understand my daughter, we were told that we were still shortchanged. how they computed? nada…how the hell… if all customers don’t check, the owners of these establishments will surely be enriched by these actions. multiply our shortchanged by an average of only 100 transaction a day (a very conservative computation) will surely give them great income. my husband plans to report this incident to SEC. we may have been shortchanged with service, but to be shortchanged with HONESTY? they can do us all the harm that they could possibly make. . . but we thought otherwise. from now on, we are boycotting this establishment…they may not be harmed, business wise as we are only three in our family. but at least, we ended our agony . . . and our near death…

we still have a lot of these bad experiences. i shall give it some other time.

Does ur tag line “freshly cooked” only apply to delivery service? So true! Chowking dela rosa cr rufino serves cold shanghai, cold veggie soup (that costs P5) and they’ll also provide you a SUPER DIRTY spoon & fork.
If u try to call their attention, a snotty and uncaring manager will assist you.
After a tiring day in the office, this is the kind of food & service you get from Chowking. Masang presyo + malamig na pagkain + maruming gamit + dedmang crew = Chowking

Im calling the attention of the manager of the chowking in BONI avenue branch i went there yesterday (march 04 2010) at around 3:30pm im very dissapoint when i show my BPI credit card receipt to the counter lady according to her that promo is end already then i told her that i read the promo then she go to her supervisor i was supprised when i heard that her supervisor he said that check in the office how come the suppervisor dosen’t know until when is the promo the lady counter go back me and she said is this for take out or for dining i told her that is for take out then i wait for 30 mins. when they give me my food i did’nt check the food co’z im in hurry i left my car with the engine’s On when i rich home i check i was realized that the food gave is less well please tell to the suppervisor that he/she is suppposed to aware of this matter im very very very upset i supposed to bring back the food that they give but im just waiseting my time please traine your crew and the suppervisor how to become nice to the customer i don’t want to go and eat in chowking restaurant on the service that they give to me i wake-up already .

I’m a regular customer of chowking and spareribs is my favorite. I was so hungry and craving for this dish so I decided to call for delivery, and then came to my disappointment when my favorite dish tastes like sea salt. I called again the delivery hot line to ask why my food tastes like that and the representative replied ” it’s not my responsibility to monitor the foods that are coming out of the branches”. You should implement and monitor your standards strictly. I just threw the food!!!

Ivan, I suggest you call the center again or at least the branch that delivered your food. They could’ve given you a refund, since I don’t trust getting the order replaced. I’m a bit paranoid with food deliveries especially when someone complains. So I would suggest a refund instead.

I believe the call center is outsourced and it disappoints me that this representative told you they are not responsible. Either lack of training or their processes are not just aligned with the main office. Did you get his/her name?

Thet – if a manager doesn’t know how to take responsibility, go higher. I would normally ask for the full name, branch and call the attention of the main office.

The text service I believe is connected to their customer service team. Not sure though how much of it is really addressed. Interesting enough, I haven’t seen these flyers for quite some time, even if i was just looking out the window.

It’s been a long time since I’ve been in their store because of the service. Besides, there are far better restaurants out there that offer better Chinese food.

Thanks Jam for listening. Their text service does not seem to work, i’ve tried it in Iloilo. If the manager dont feel the need to attend to my complaint, why shld I waste my time raising it to the main office. I’ll just walk away and share my experience to all. I hope Chowking reads this.

Thet – hoping that Chowking and other businesses read this too. Thanks for dropping by and let me know if you have other experiences that you’d like to share in the future (apart from Chowking too)

I just want to concerned one of your branch located in tikling taytay rizal this happened march 30 which is today. Im so dissappointed with your staff I really need to use your comfort room because Im really having a bad stomach ache so I need to use it so Im so comfortable that they’ll understand me even if I use it for about 20 minutes because masusuka n ako and I dont know what is the reason bakit sumasakit hindi ako makaalis kase pabalik balik ang sakit..Im a fan of chowking I love your food but sana magalang din yung mga staff sana they know how to respect nasa hospitality industry p naman sila.HRM graduate ako so I know guest or customer is your no. 1 priority.Witout my knowledge pinag-uusapan n pala ako ng mga staff s labas even the guard do they know how to approach a customer in a nice way? I guess hindi, and without their knowing nasa labas ang friend ko at dinig n dinig ang pinag-uusapan nila.Tao din naman sila at nakakaramdam ng ganon sakit.Kung ano ano p ang inisip n baka daw kung ano ano n gingawa or baka gang my God what a nice thinking.They must know how to respect and how to give excellent customer service.And I know hindi lang ako ang nagcomplaint s branch n to,ang BABASTOS.I hope you’ll gonna do any action regarding this matter.I hope you’ll gonna stick in this concept that customer is always right.

I want to hear a reaction from you.

im a big fan of chowking but wat i experince in comembo chowking i was so embarass.last march 31 2010 i odered a pork luriat ung pork luma sobrng my lasa na pro ndi aq ng complain i eat pancit and rice but when the time i got finish to eat the rice i taste a clorine and then i call a crew and let him to smell the rice he said mam anung ggwin q d2 papalitan q ba ung rice..ndi man lng tinwag ung manager.. sna nman bigyn ng pansin ung branch ng comembo kc msyado na cla balahura.. maraming lamok na malangaw pa at the other utensils are not properly wash..the manager was always make patayo tayo ndi mn lng mng greet ng customer.. hope u have an action for that by the way i have a reciet to prove it that i ate last march 31 thank u