Comments on: Globe Tech Support: Kudos to Joseph Abalayan http://philippinecustomerservice.com/2009/04/featured/joseph-abalayan/ Elevating the standards of customer service within the Philippines. Sat, 31 Jul 2010 10:21:32 +0000 http://wordpress.org/?v=2.9.2 hourly 1 By: Chen Gao Rui http://philippinecustomerservice.com/2009/04/featured/joseph-abalayan/comment-page-1/#comment-43 Chen Gao Rui Sun, 13 Dec 2009 16:24:18 +0000 http://philippinecustomerservice.com/?p=96#comment-43 We lost count. We lost count.

]]> By: Jam Mayer-Flores http://philippinecustomerservice.com/2009/04/featured/joseph-abalayan/comment-page-1/#comment-42 Jam Mayer-Flores Sun, 13 Dec 2009 13:58:28 +0000 http://philippinecustomerservice.com/?p=96#comment-42 Chen - just curious how many times have you received calls from them? Any specific time they call up? I've noticed other companies using this style to up sell their products during "downtime" which is about 2-4pm. Though the style is a common telemarketing technique. Asking about the stability of the current subscription avoids subscribers from hanging up the phone so they can get to their pitch and hope to close the customer. Chen – just curious how many times have you received calls from them? Any specific time they call up? I’ve noticed other companies using this style to up sell their products during “downtime” which is about 2-4pm.

Though the style is a common telemarketing technique. Asking about the stability of the current subscription avoids subscribers from hanging up the phone so they can get to their pitch and hope to close the customer.

]]> By: Chen Gao Rui http://philippinecustomerservice.com/2009/04/featured/joseph-abalayan/comment-page-1/#comment-44 Chen Gao Rui Sun, 13 Dec 2009 09:01:20 +0000 http://philippinecustomerservice.com/?p=96#comment-44 A funny strategy of Innove is to call globelines users initially to inquire how their lines are doing but eventually segue to asking if they want a new broadband service. Not that it is bad but when will it end? Not once not twice but countless times they would call using the same style. A funny strategy of Innove is to call globelines users initially to inquire how their lines are doing but eventually segue to asking if they want a new broadband service. Not that it is bad but when will it end? Not once not twice but countless times they would call using the same style.

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