Post Thumbnail of A Personal 2010 Wish for Philippine Customer Service
 Latest Trends,Tips and Advice 31 December 2009

As we all prepare to welcome the new year, here is a list of what I think may happen and some personal wishes for businesses and consumers alike within the Philippines.

Post Thumbnail of Don't Ever Upset a Bride on Her Wedding Day

One type of customer that a business can’t afford to upset is a bride. Her wedding day should always be perfect. Let me say that again. It should be PERFECT. Jack and Jenn Catering apparently doesn’t know this fact, or at least failed to remember last December 26.

Post Thumbnail of Philhosting: Too Many Upset Customers

Our first story was submitted by Jonathan. His story just validates my decision not to host any of my websites on Philippine soil. I would hate to generalize but too many stories from colleagues and personal observations have led me to believe that it isn’t reliable to host your online real estate here.

Post Thumbnail of Your Customer Voice: Share a Story
 Featured,Your Customer Voice 19 December 2009

Customer service is about the customer’s voice. Time and time again, most companies dictate what the standards are and the customers are left to compromise and things don’t change for the better.

Post Thumbnail of The LTO Renewal Experience
 Featured,Government Agencies 3 December 2009

This is my personal experience at the LTO Quezon City office. As expected you don’t see smiling faces. From the guard at the gate, to the person at a hut that collects your papers, and as you go through each process.

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