Our first story was submitted by Jonathan. His story just validates my decision not to host any of my websites on Philippine soil. I would hate to generalize but too many stories from colleagues and personal observations have led me to believe that it isn’t reliable to host your online real estate here.
Here is an excerpt of his experience with Philhosting, a local web hosting company.
I was in China before and I just want to try a different hosting company so I browsed and looked for Philippine hosting companies that allow credit card payments. I am just testing a website so as long as I can find one that is cheap and allows card payments. Philhosting Company Ltd. was on the result from Google so I just checked the site and there are cheap plans and would be perfect as my test server. I signed up and was expecting to receive an email for my login details. Well, I did receive an email but just as a confirmation that I paid and such, and I want my site to go live and was expecting the nameserver details. I browsed their site for FAQ, but nothing on those are really helpful even for other technical issues. I even submitted a support ticket but did not receive and replies.
What disappoints me the most is the fact that the customers can only complain but the company hasn’t done anything significant to address it. There are no updates on the blogs that showed any sign of change. The comment threads are long and I can feel the rage and frustration from each disappointed customer.
Here are some of the sites, excerpts included, that have written about their personal experience on Philhosting’s lack of accountability and poor service:
Now, what does this mean? “You applied for SHARED HOSTING, and you demand like you have your own admin access. Much better if you apply an hosting account based on outside the country. While local hosting company like us giving you FREE support.Let’s see if you can get support without paying dollar.” Wow – such sarcasm. – gogirlcafe
Hi guys, sorry if my blog was down for several days, my webhost has a server problem. My newly installed WordPress 2.7 become WordPress 2.5 again! OMG! And my November 2008 – December 2008 posts was lost. I was restoring my previous post from the Google cache. Hope I can retrieve them all. – gl3nnx
And they claim, they are “Philippines’ No.1 web/email hosting provider. We endeavor to make our customers happy”. Yeah right! Nice marketing! Evaluate your clients feed back! Read your clients comments on web hosting review sites! They are all negative! – dox ltd
Dox Ltd has more links to other blog posts complaining about the service. Some posts have been deleted (I wonder why) and also found a link that points to philhostingsucks.com (as of this writing, the domain isn’t owned so it could’ve been just placed in the thread to spite the company).
I am reaching out to Philhosting’s management to listen to these customers. Look at your processes and personnel and weed out the culprits that give your company a bad name. I know that things can be addressed. The time to act is now. Imagine how much business has been lost and more in the future if it isn’t fixed.