Featured, Tips and Advice, Transportation
18 July 2010
If you live within Metro Manila, you know how frustrating and disappointing it is to get a cab, especially during rush hours. What’s more infuriating are the people who drive them. It’s very rare that someone tells me a good story when they ride a cab.
Featured, Restaurants
4 July 2010
I’ve recently been introduced to Panciteria Lido located at the Capital Towers along E. Rodriguez in New Manila. The name sounded familiar and true enough, it was one of those restaurants that my family went to in Binondo, Manila. Since 1936, this establishment has been serving customers their famous Pugon Roasted Asado and an assortment of Chinese dishes.
Event Organizers, Featured, Tips and Advice
31 December 2009
One type of customer that a business can’t afford to upset is a bride. Her wedding day should always be perfect. Let me say that again. It should be PERFECT. Jack and Jenn Catering apparently doesn’t know this fact, or at least failed to remember last December 26.
Featured, Your Customer Voice
19 December 2009
Customer service is about the customer’s voice. Time and time again, most companies dictate what the standards are and the customers are left to compromise and things don’t change for the better.
Featured, Government Agencies
3 December 2009
This is my personal experience at the LTO Quezon City office. As expected you don’t see smiling faces. From the guard at the gate, to the person at a hut that collects your papers, and as you go through each process.
Featured, Restaurants
2 November 2009
We all know Mushroom Burger from our trips to Tagaytay. The quaint shop along Km. 60 main road is a major stop over for those who fancy a different type of burger.
Good news to city folks! They have a branch over at West Avenue in Quezon City. I was thrilled …
Featured, Internet Services
4 October 2009
Their ads show the promise of a very fast broadband internet connection. Will their own speed test show prove that they are indeed fast? “You see their ads everywhere in the metro. You drive around and see their banners in Ortigas or even along EDSA. If you have Sky Cable…”
Featured, Restaurants
21 September 2009
Pepper Lunch’s feedback mechanism is great compared to other restaurants. They have different mediums and tools to ensure customer feedback gets to the appropriate personnel. “It has been a bit more than a year since they opened their doors and now they have two more locations.”
Featured, Phone Services, Role Models
8 April 2009
I called customer service and they forwarded my request to their technical support group. There is no direct line and I had to wait until they called. This is one process that can be improved. What if it was urgent and I couldn’t wait for a phone call?
