IMMAP-DTI Meeting (DTI Permit Guidelines for Online Promotions)

Editor’s Note: Here is an excerpt of IMMAP’s response to the DTI Sales Promo issue. You can view the full message on their website.

While we appreciate… more

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July 30, 2011

A Personal 2010 Wish for Philippine Customer Service

As we all prepare to welcome the new year, here is a list of what I think may happen and some personal wishes for businesses and consumers alike within the Philippines.

Local Call… more

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December 31, 2009

Chowking Text Service

Yet another customer service implementation within the fast food industry.  Chowking, a popular Chinese fast food restaurant has implemented a text messaging service to receive feedback from their… more

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December 7, 2008

The “Need Service” Buzzer

Recently (but not fairly new), I’ve come across some restaurants that have buzzers on each table along with a table number.  Now, that explains the sound I hear (which sounds like a door… more

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November 10, 2008