Featured, Phone Services, Role Models 8 April 2009

I called customer service and they forwarded my request to their technical support group. There is no direct line and I had to wait until they called. This is one process that can be improved. What if it was urgent and I couldn’t wait for a phone call?

 Featured, Internet Services, Phone Services, Tips and Advice 21 December 2008

It doesn’t help that PLDT’s customer service has had a steep downfall for the past few months, even years I think, from its residential customers, let alone installing an IVR (interactive voice response). Here is a quick guide for customers calling into the PLDT customer service line, avoiding the unnecessary long wait.

 Internet Services, Phone Services 8 December 2008

There are about 3-4 major phone companies in the country that offer broadband connectivity to both consumers and businesses.  You have PLDT, Globe, Bayantel and SMART (which by the way is also owned by PLDT).
Switch or not to switch?
Everyone seems to be having …