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	<title>Philippine Customer Service &#187; Phone Services</title>
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		<title>Globe Tech Support: Kudos to Joseph Abalayan</title>
		<link>http://philippinecustomerservice.com/2009/04/featured/joseph-abalayan/</link>
		<comments>http://philippinecustomerservice.com/2009/04/featured/joseph-abalayan/#comments</comments>
		<pubDate>Tue, 07 Apr 2009 17:52:47 +0000</pubDate>
		<dc:creator>Jam Mayer-Flores</dc:creator>
				<category><![CDATA[Featured]]></category>
		<category><![CDATA[Phone Services]]></category>
		<category><![CDATA[Role Models]]></category>
		<category><![CDATA[customer satisfaction]]></category>
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		<category><![CDATA[Joseph Abalayan]]></category>
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		<guid isPermaLink="false">http://philippinecustomerservice.com/?p=96</guid>
		<description><![CDATA[I called customer service and they forwarded my request to their technical support group. There is no direct line and I had to wait until they called.  This is one process that can be improved.  What if it was urgent and I couldn't wait for a phone call?]]></description>
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		<slash:comments>3</slash:comments>
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		<title>The Endless List of Choices: PLDT IVR</title>
		<link>http://philippinecustomerservice.com/2008/12/featured/pldt-ivr/</link>
		<comments>http://philippinecustomerservice.com/2008/12/featured/pldt-ivr/#comments</comments>
		<pubDate>Sat, 20 Dec 2008 17:25:34 +0000</pubDate>
		<dc:creator>Jam Mayer-Flores</dc:creator>
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		<category><![CDATA[Internet Services]]></category>
		<category><![CDATA[Phone Services]]></category>
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		<category><![CDATA[Budget Card]]></category>
		<category><![CDATA[IVR]]></category>
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		<category><![CDATA[PLDT IVR]]></category>
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		<category><![CDATA[Touch Card]]></category>
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		<guid isPermaLink="false">http://philippinecustomerservice.com/?p=62</guid>
		<description><![CDATA[It doesn't help that PLDT's customer service has had a steep downfall for the past few months, even years I think, from its residential customers, let alone installing an IVR (interactive voice response). Here is a quick guide for customers calling into the PLDT customer service line, avoiding the unnecessary long wait.]]></description>
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		<slash:comments>8</slash:comments>
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		<title>Globe Broadband: Not Worth the Stress</title>
		<link>http://philippinecustomerservice.com/2008/12/internet-services/globe-broadband-not-worth-the-stress/</link>
		<comments>http://philippinecustomerservice.com/2008/12/internet-services/globe-broadband-not-worth-the-stress/#comments</comments>
		<pubDate>Sun, 07 Dec 2008 22:20:02 +0000</pubDate>
		<dc:creator>Jam Mayer-Flores</dc:creator>
				<category><![CDATA[Internet Services]]></category>
		<category><![CDATA[Phone Services]]></category>
		<category><![CDATA[Globe broadband]]></category>
		<category><![CDATA[Globelines]]></category>
		<category><![CDATA[internet service in the philippines]]></category>
		<category><![CDATA[technical support at Globe]]></category>

		<guid isPermaLink="false">http://philippinecustomerservice.com/?p=51</guid>
		<description><![CDATA[There are about 3-4 major phone companies in the country that offer broadband connectivity to both consumers and businesses.  You have PLDT, Globe, Bayantel and SMART (which by the way is also owned by PLDT).
       Switch or not to switch?
Everyone seems to be having ...]]></description>
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