Featured,Restaurants,Role Models,Your Customer Voice
25 January 2011
I visited Starbucks at Pearl drive last night for a meeting. It was packed considering it was 10pm at night. Not much of a surprise since it is close to the call centers in the area.
Featured,Role Models,Your Customer Voice
18 October 2010
It’s time to announce the winner of the Real Love Campaign contest. For those who submitted, thank you so much for helping out and supporting the contest. Also, for those who didn’t join but supported by liking the Real Love Campaign Facebook page, we appreciate it greatly.
Role Models,Your Customer Voice
10 October 2010
I’ve chatted with some supporters and they’ve been wonderful supporting it by liking the Real Love Campaign Facebook page. Thank you! But, some have just read my original post and have personally asked me more about the campaign. Because of this, I decided to extend the contest for one (1) more week. I would love to fill the Real Love Facebook wall with more posts of showing their support to help spread the word.
Role Models,Your Customer Voice
2 October 2010
Customer service has always been seen as something expected from businesses and experienced by consumers. More often, it is tied to external or internal clients. How about customer service meant to support a cause?
Restaurants,Role Models,Your Customer Voice
17 September 2010
Last August 6, I posted a complaint on KFC’s Facebook fan page. On that very same day, their Customer Care Team sent me a private message asking for my information details. I immediately replied and was promised to be contacted by one of their team members. On August 11, Ms. …
Featured,Industrial,Role Models
31 August 2010
News of the oil leak at the West Tower in Makati has led its residents, the government, and First Philippine Industrial Corporation (FPIC) take action to address the problem. The priority was to clear the basement of water and oil, and determine whether it is safe for its residents to go …
Restaurants,Role Models
23 September 2009
The picture you see below is what I ordered at FlapJacks TechnoHub, a mouth-watering Banana Split Crepe. Was this my first choice? No it wasn’t. I wanted to eat their version of the Mango Crepe topped with caramel sauce. So, what changed my mind? Great customer service did.
Drin, a server …
Featured,Phone Services,Role Models
8 April 2009
I called customer service and they forwarded my request to their technical support group. There is no direct line and I had to wait until they called. This is one process that can be improved. What if it was urgent and I couldn’t wait for a phone call?
Featured,Restaurants,Role Models
18 February 2009
Doods has been working for Recipes for years and he has consistently delighted customers with his exceptional customer service. Here is what my visit was like. “It was an ordinary and lazy afternoon. My husband and I went to TriNoma to relax and check out the mall. Soon enough hunger set in and we…..
