PASENSYA NA: The Filipino Excuse for Bad Customer Service

I’d like to credit the author of this post but we had to omit his name to maintain anonymity as per his request. Thank you for submitting!

Most foreigners… more

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July 26, 2010

We Need a Better Taxi Ride Experience!

If you live within Metro Manila, you know how frustrating and disappointing it is to get a cab, especially during rush hours. What’s more infuriating are the people who drive them…. more

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July 18, 2010

A Personal 2010 Wish for Philippine Customer Service

As we all prepare to welcome the new year, here is a list of what I think may happen and some personal wishes for businesses and consumers alike within the Philippines.

Local Call… more

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December 31, 2009

Don't Ever Upset a Bride on Her Wedding Day

One type of customer that a business can’t afford to upset is a bride.  Her wedding day should always be perfect. Let me say that again.  It should be PERFECT.

Jack and… more

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December 31, 2009

The Endless List of Choices: PLDT IVR

So, here is a quick guide for you in case you need to contact them in the near future.

Press the numbers below to access the “endless tree of options”.  Better use a pencil instead of your prized finger. … more

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December 21, 2008

The World of Customer Service

Customer service.  A phrase that a lot of us are familiar with both as a consumer and a business. There are about 1,138 blogs about customer service, an estimated 253 million resultsmore

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November 3, 2008