Featured,Your Customer Voice 19 December 2009

Customer service is about the customer’s voice. Time and time again, most companies dictate what the standards are and the customers are left to compromise and things don’t change for the better.

 Restaurants,Your Customer Voice 8 November 2009

When I eat at any restaurant, my standards would normally change depending on the first impression that establishment has set.  If I go to a food stall or cafeteria, I only expect the basics.  If I order at a hotel, then it’s obvious my standards are higher.

So, what happens when …