Role Models,Your Customer Voice
2 October 2010
Customer service has always been seen as something expected from businesses and experienced by consumers. More often, it is tied to external or internal clients. How about customer service meant to support a cause?
Restaurants,Role Models,Your Customer Voice
17 September 2010
Last August 6, I posted a complaint on KFC’s Facebook fan page. On that very same day, their Customer Care Team sent me a private message asking for my information details. I immediately replied and was promised to be contacted by one of their team members. On August 11, Ms. …
Featured,Industrial,Role Models
31 August 2010
News of the oil leak at the West Tower in Makati has led its residents, the government, and First Philippine Industrial Corporation (FPIC) take action to address the problem. The priority was to clear the basement of water and oil, and determine whether it is safe for its residents to go …
Tips and Advice
26 July 2010
Most foreigners have heralded the Philippines as a country with great hospitality. Our tourism industry, although can be better, thrives sometimes on the simple premise that our people go the extra mile to serve tourists and make sure that they have a nice time in any of our 7101 islands.
Restaurants
20 July 2010
BAGOONG CLUB is not a high class expensive restaurant. In fact for those who have tried it, it actually is very reasonable. However, I have rarely gotten the kind of service we received from BAGOONG CLUB even from very expensive establishments.
Featured,Tips and Advice,Transportation
18 July 2010
If you live within Metro Manila, you know how frustrating and disappointing it is to get a cab, especially during rush hours. What’s more infuriating are the people who drive them. It’s very rare that someone tells me a good story when they ride a cab.
Restaurants
6 July 2010
A fresh face in the restaurant scene recently opened in the Food Alley of the Ortigas Home depot strip – Berting’s Grill. With very simple designs and fixtures, Berting’s draw is not the ambiance but the good food and drinks – and of course the company. Its specialty is LECHON MANOK freshly grilled instead of the usual roasted method. They also have the usual fare of fried tilapia and liempo.
Featured,Restaurants
4 July 2010
I’ve recently been introduced to Panciteria Lido located at the Capital Towers along E. Rodriguez in New Manila. The name sounded familiar and true enough, it was one of those restaurants that my family went to in Binondo, Manila. Since 1936, this establishment has been serving customers their famous Pugon Roasted Asado and an assortment of Chinese dishes.
Restaurants
2 July 2010
I have always enjoyed eating at Pepper Lunch whether at the Power Plant Mall (Rockwell) or at Edsa Shangrila. But I always knew that their “order at the counter” style will be a cause of a lot of problems.
Transportation
27 May 2010
Today I had to take a cab going to a meeting since the car was unavailable. In as much as I would like to pick the newest cab, you just can’t pick when you are rushing to a meeting and not know whether you’ll get an available one in the next few minutes. I would normally lower my expectations when taking a cab due to previous experience but this is against everything I believe in when it comes to customer service.
