Restaurants, Role Models 23 September 2009

The picture you see below is what I ordered at FlapJacks TechnoHub, a mouth-watering Banana Split Crepe.  Was this my first choice? No it wasn’t.  I wanted to eat their version of the Mango Crepe topped with caramel sauce.  So, what changed my mind? Great customer service did.

Drin, a server …

 Blog Updates 21 September 2009

I just created a Facebook Fan Page for this blog with the intention of getting more people involved in our advocacy to elevate the standards of customer service within our country.   It’s also a good medium to use for discussions and content sharing from customers and businesses alike.

If you …

 Featured, Restaurants 21 September 2009

Pepper Lunch’s feedback mechanism is great compared to other restaurants. They have different mediums and tools to ensure customer feedback gets to the appropriate personnel. “It has been a bit more than a year since they opened their doors and now they have two more locations.”

 Featured, Phone Services, Role Models 8 April 2009

I called customer service and they forwarded my request to their technical support group. There is no direct line and I had to wait until they called. This is one process that can be improved. What if it was urgent and I couldn’t wait for a phone call?

 Restaurants 6 April 2009

I remember when Teriyaki boy opened years ago, it was a great alternative to the high-priced Japanese restaurants.  The price was reasonable, the quality of their food was excellent and the service was acceptable.
Today, it is disappointing to see the decline of this establishment.
My husband was hesitant and adamant on …

 Blog Updates 25 March 2009

Just a quick note to my readers.
I am currently updating the blog and getting things in order (I’m sure you’re seeing a lot of missing images).  The theme I chose is not working out too well for me.  I’m hoping that I get some feedback from the theme developers soon, …

 Featured, Restaurants, Role Models 18 February 2009

Doods has been working for Recipes for years and he has consistently delighted customers with his exceptional customer service. Here is what my visit was like. “It was an ordinary and lazy afternoon. My husband and I went to TriNoma to relax and check out the mall. Soon enough hunger set in and we…..

 Featured, Internet Services, Phone Services, Tips and Advice 21 December 2008

It doesn’t help that PLDT’s customer service has had a steep downfall for the past few months, even years I think, from its residential customers, let alone installing an IVR (interactive voice response). Here is a quick guide for customers calling into the PLDT customer service line, avoiding the unnecessary long wait.

 Restaurants 20 December 2008

After watching a movie in the Shangri-la Plaza mall, I had a craving for Mexican food.  Good thing there was a new restaurant within the building and my husband and I checked it out.
The staff was very courteous and was very engaging.  I was happy to see that strawberry shake …

 Internet Services, Phone Services 8 December 2008

There are about 3-4 major phone companies in the country that offer broadband connectivity to both consumers and businesses.  You have PLDT, Globe, Bayantel and SMART (which by the way is also owned by PLDT).
Switch or not to switch?
Everyone seems to be having …