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	<title>Philippine Customer Service &#187; customer satisfaction</title>
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	<description>Elevating the standards of customer service within the Philippines.</description>
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		<title>PASENSYA NA: The Filipino Excuse for Bad Customer Service</title>
		<link>http://philippinecustomerservice.com/2010/07/tips-and-advice/pasensya-na-the-filipino-excuse-for-bad-customer-service/</link>
		<comments>http://philippinecustomerservice.com/2010/07/tips-and-advice/pasensya-na-the-filipino-excuse-for-bad-customer-service/#comments</comments>
		<pubDate>Mon, 26 Jul 2010 06:41:09 +0000</pubDate>
		<dc:creator>Jam Mayer-Flores</dc:creator>
				<category><![CDATA[Tips and Advice]]></category>
		<category><![CDATA[customer satisfaction]]></category>
		<category><![CDATA[customer service]]></category>
		<category><![CDATA[pasensya na]]></category>

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		<description><![CDATA[Most foreigners have heralded the Philippines as a country with great hospitality. Our tourism industry, although can be better, thrives sometimes on the simple premise that our people go the extra mile to serve tourists and make sure that they have a nice time in any of our 7101 islands.]]></description>
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		<title>Above &amp; Beyond: Drin of FlapJacks</title>
		<link>http://philippinecustomerservice.com/2009/09/restaurants/above-beyond-drin-of-flapjacks/</link>
		<comments>http://philippinecustomerservice.com/2009/09/restaurants/above-beyond-drin-of-flapjacks/#comments</comments>
		<pubDate>Tue, 22 Sep 2009 17:52:54 +0000</pubDate>
		<dc:creator>Jam Mayer-Flores</dc:creator>
				<category><![CDATA[Restaurants]]></category>
		<category><![CDATA[Role Models]]></category>
		<category><![CDATA[banana split crepe]]></category>
		<category><![CDATA[customer satisfaction]]></category>
		<category><![CDATA[customer service]]></category>
		<category><![CDATA[FlapJacks Philippines]]></category>
		<category><![CDATA[mango crepe]]></category>
		<category><![CDATA[pancakes]]></category>
		<category><![CDATA[TechnoHub]]></category>

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		<description><![CDATA[The picture you see below is what I ordered at FlapJacks TechnoHub, a mouth-watering Banana Split Crepe.  Was this my first choice? No it wasn&#8217;t.  I wanted to eat their version of the Mango Crepe topped with caramel sauce.  So, what changed my mind? Great customer service did.


Drin, a server ...]]></description>
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		<title>Globe Tech Support: Kudos to Joseph Abalayan</title>
		<link>http://philippinecustomerservice.com/2009/04/featured/joseph-abalayan/</link>
		<comments>http://philippinecustomerservice.com/2009/04/featured/joseph-abalayan/#comments</comments>
		<pubDate>Tue, 07 Apr 2009 17:52:47 +0000</pubDate>
		<dc:creator>Jam Mayer-Flores</dc:creator>
				<category><![CDATA[Featured]]></category>
		<category><![CDATA[Phone Services]]></category>
		<category><![CDATA[Role Models]]></category>
		<category><![CDATA[customer satisfaction]]></category>
		<category><![CDATA[Globe]]></category>
		<category><![CDATA[Globe Telecom]]></category>
		<category><![CDATA[Globe Visibility]]></category>
		<category><![CDATA[Joseph Abalayan]]></category>
		<category><![CDATA[technical support]]></category>

		<guid isPermaLink="false">http://philippinecustomerservice.com/?p=96</guid>
		<description><![CDATA[I called customer service and they forwarded my request to their technical support group. There is no direct line and I had to wait until they called.  This is one process that can be improved.  What if it was urgent and I couldn't wait for a phone call?]]></description>
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		<slash:comments>3</slash:comments>
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		<title>The World of Customer Service</title>
		<link>http://philippinecustomerservice.com/2008/11/tips-and-advice/the-world-of-customer-service/</link>
		<comments>http://philippinecustomerservice.com/2008/11/tips-and-advice/the-world-of-customer-service/#comments</comments>
		<pubDate>Sun, 02 Nov 2008 16:15:56 +0000</pubDate>
		<dc:creator>Jam Mayer-Flores</dc:creator>
				<category><![CDATA[Tips and Advice]]></category>
		<category><![CDATA[client service]]></category>
		<category><![CDATA[customer satisfaction]]></category>
		<category><![CDATA[customer service]]></category>

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		<description><![CDATA[Customer service.  A phrase that a lot of us are familiar with both as a consumer and a business. There are about 1,138 blogs about customer service, an estimated 253 million results when searched through Google, and seen and spoken offline many times over.
There are a lot of versions of ...]]></description>
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