Restaurants,Role Models,Your Customer Voice
17 September 2010
Last August 6, I posted a complaint on KFC’s Facebook fan page. On that very same day, their Customer Care Team sent me a private message asking for my information details. I immediately replied and was promised to be contacted by one of their team members. On August 11, Ms. …
Tips and Advice
26 July 2010
Most foreigners have heralded the Philippines as a country with great hospitality. Our tourism industry, although can be better, thrives sometimes on the simple premise that our people go the extra mile to serve tourists and make sure that they have a nice time in any of our 7101 islands.
Restaurants
3 October 2009
It was movie night and despite of the rain and expected arrival of Typhoon Pepeng, we decided to leave the house. We had an hour to kill before we get our popcorn and I was starving! I wanted something different so it was decided — Mexicali here we come.
We all ordered …
Restaurants,Role Models
23 September 2009
The picture you see below is what I ordered at FlapJacks TechnoHub, a mouth-watering Banana Split Crepe. Was this my first choice? No it wasn’t. I wanted to eat their version of the Mango Crepe topped with caramel sauce. So, what changed my mind? Great customer service did.
Drin, a server …
Featured,Restaurants
21 September 2009
Pepper Lunch’s feedback mechanism is great compared to other restaurants. They have different mediums and tools to ensure customer feedback gets to the appropriate personnel. “It has been a bit more than a year since they opened their doors and now they have two more locations.”
Tips and Advice
3 November 2008
Customer service. A phrase that a lot of us are familiar with both as a consumer and a business. There are about 1,138 blogs about customer service, an estimated 253 million results when searched through Google, and seen and spoken offline many times over.
There are a lot of versions of …
