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	<title>Philippine Customer Service &#187; technical support</title>
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		<title>Globe Tech Support: Kudos to Joseph Abalayan</title>
		<link>http://philippinecustomerservice.com/2009/04/featured/joseph-abalayan/</link>
		<comments>http://philippinecustomerservice.com/2009/04/featured/joseph-abalayan/#comments</comments>
		<pubDate>Tue, 07 Apr 2009 17:52:47 +0000</pubDate>
		<dc:creator>Jam Mayer</dc:creator>
				<category><![CDATA[Featured]]></category>
		<category><![CDATA[Phone Services]]></category>
		<category><![CDATA[Role Models]]></category>
		<category><![CDATA[customer satisfaction]]></category>
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		<category><![CDATA[Joseph Abalayan]]></category>
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		<description><![CDATA[I called customer service and they forwarded my request to their technical support group. There is no direct line and I had to wait until they called.  This is one process that can be improved.  What if it was urgent and I couldn't wait for a phone call?]]></description>
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